Our store offers merchandise exchanges or store credit. We do not offer merchandise returns. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you an exchange or store credit. In the case of a defective product or a qualifying lifetime guarantee not from normal wear and tear but in the case of craftsmanship issues please contact us so we can work with you to correct the problem.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Custom or personalized orders are exempt from being returned or exchanged.
Additional exchange-exempt items:
Unfortunately, items that are purchased while on clearance cannot be refunded.
If you need to exchange an item for a like item or store credit, contact us and we will work with you.
To return your product for an exchange or store credit, please contact us to make shipping arrangements. Berit Brooks will gladly pay return shipping costs on defective items. The purchaser will be responsible for shipping costs on elective exchanges.
Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Exchanges or store credit will not be given until Berit Brooks receives the merchandise in the condition indicated above.