Berit Brooks · Customer Care
Returns & Exchanges
Thoughtfully made. Beautifully considered. We take pride in the craftsmanship, quality, and details behind the products we offer—and we're here to help when something isn't quite right.
Our Policy at a Glance
14 Days for Exchanges or Store Credit
We do not offer refunds for change-of-mind purchases. Certain items are final sale. Defects and statutory rights are handled separately.
Our 14-Day Exchange Policy
Berit Brooks offers merchandise exchanges or store credit within 14 days of purchase for in-store transactions or 14 days of delivery for online orders. We do not offer refunds for change-of-mind purchases.
To qualify, merchandise must be:
- Unused, unworn, and in its original condition.
- Free from damage, alterations, or signs of use.
- Returned with original packaging, where applicable.
- Accompanied by a receipt, order confirmation, or other proof of purchase.
Please initiate your request within the applicable 14-day period and contact us before sending merchandise back. Approved exchanges are subject to availability; if an eligible replacement is unavailable, store credit may be issued.
Final Sale Items
The following items are not eligible for discretionary exchanges or store credit:
- Custom-made, monogrammed, engraved, or otherwise personalized merchandise.
- Clearance and final sale merchandise.
- Gift cards.
These restrictions do not affect rights or remedies available under applicable law for defective, misrepresented, or incorrectly fulfilled merchandise.
Defects & Craftsmanship
We stand behind the quality of our work. If you believe your purchase has a manufacturing defect, craftsmanship issue, or an error attributable to Berit Brooks, please email info@beritbrooks.com with your order information, a description of the concern, and photographs when possible.
Each claim is reviewed individually. Where a product is covered by an applicable craftsmanship warranty or guarantee, we honor its stated terms. Where required by law, appropriate remedies may include repair, replacement, or refund.
Normal wear and tear, accidental damage, misuse, improper care, and natural changes in leather are not generally considered manufacturing defects. Variations in leather grain, texture, markings, and patina are natural characteristics rather than defects.
Nothing in this policy limits rights or remedies provided by applicable consumer protection or warranty laws.
Exchanges & Store Credit
To request an exchange or store credit, email info@beritbrooks.com within the applicable 14-day window. Include your order number or proof of purchase and identify the item you wish to exchange.
After review, we'll provide return instructions. Approved store credit is issued after the merchandise has been received and inspected. Redemption instructions and any applicable terms will be provided with the credit.
Return Shipping
For voluntary exchanges, the purchaser is responsible for return shipping and any applicable shipping charges for replacement merchandise. Original shipping charges are generally non-refundable for voluntary exchanges.
If merchandise is confirmed to be defective, damaged upon arrival, or incorrectly fulfilled by Berit Brooks, we will arrange an appropriate resolution and cover reasonable necessary return shipping costs.
We recommend trackable shipping for returns and insurance for higher-value merchandise. Berit Brooks is not responsible for packages lost during customer-arranged return shipping, except where otherwise required by law. Exchanges and store credit are processed after merchandise is received and verified as eligible.
Order Cancellations & Shipping Delays
If we cannot fulfill or ship an online order within the promised timeframe, we'll communicate the delay and provide cancellation or refund options as required by applicable law. Legally required refunds, including qualifying cancellations of unshipped orders, will be returned through an appropriate payment method rather than restricted to store credit.
Custom and personalized orders may enter production shortly after purchase. Contact us immediately if you need a change or cancellation. Changes cannot be guaranteed after production begins; applicable legal rights remain unaffected.
Gift Cards
Berit Brooks gift cards are generally non-refundable and cannot be exchanged for cash, except where required by law. In Colorado, a gift card holder may request cash redemption when the remaining balance is $5 or less.
Gift cards do not carry service, inactivity, dormancy, or maintenance fees. Gift cards are subject to applicable law and the terms provided at purchase.
Questions? We're Here to Help.
Let's Make It Right.
For exchanges, craftsmanship concerns, or questions about your order:
Berit Brooks · Denver, Colorado
Grit. Hustle. Grace.
Luxury Elevated.