At Berit Brooks, we believe the experience of receiving something special should be just as memorable as the gift itself. Every order is prepared with care, whether it’s a handcrafted leather essential, a personalized keepsake, or something wonderful from our curated collection.

Order Processing & Fulfillment

Orders are processed during our regular business days, excluding Sundays and recognized holidays. Processing times vary depending on product availability, personalization requirements, and order volume.

Processing time and shipping time are separate. Shipping transit times begin once your order has been prepared and transferred to the carrier.

Personalized & Custom Orders

A little personalization makes something extraordinary. Monogrammed, engraved, and customized merchandise may require additional production time. More extensive custom projects and corporate gifting orders may have individually established production schedules.

Please review all names, initials, dates, and artwork carefully before submitting your purchase. Production timelines are estimates unless a specific deadline has been expressly confirmed by Berit Brooks.

Shipping Rates & Delivery

Available shipping methods and associated charges are displayed at checkout. Delivery estimates are provided by the shipping carrier and may vary based on destination, weather, carrier operations, holidays, and circumstances beyond our control.

While we make every reasonable effort to ship orders promptly, carrier delivery estimates are not guaranteed by Berit Brooks unless expressly stated otherwise. If we are unable to ship an online order within the promised timeframe, we will provide the notifications and cancellation or refund options required by applicable law.

Shipping Confirmation & Tracking

Once your order ships, you’ll receive a shipping confirmation email with tracking information when tracking is available. Please allow time for the carrier to update its tracking system after your shipment has been accepted.

Local Studio Pickup

Prefer to pick up your purchase in person? Eligible orders may be available for pickup at our Berit Brooks studio in Denver’s RiNo Art District when the local pickup option is offered at checkout. We’ll notify you when your order is ready. Please wait for your pickup confirmation before visiting the studio.

Shipping Addresses

Please verify your shipping address before completing your purchase. If you notice an error, contact us immediately at info@beritbrooks.com. We’ll do our best to accommodate corrections before an order ships, but changes cannot be guaranteed once a shipment has been processed or transferred to the carrier.

Additional shipping charges resulting from an incorrect or incomplete address supplied at checkout may be the purchaser’s responsibility.

Delayed, Lost, or Damaged Packages

We take great care in packaging every order. If your shipment arrives damaged, please contact us promptly at info@beritbrooks.com with your order number, photographs of the merchandise, and photographs of the packaging when possible.

If tracking indicates that your package has been delivered but you cannot locate it, please check the delivery location and contact us so we can assist in reviewing the situation. For delayed or missing shipments, we’ll work with you and the carrier to investigate and determine an appropriate resolution. Nothing in this policy limits your rights under applicable consumer protection laws.

Digital Gift Cards

Berit Brooks digital gift cards are delivered electronically to the designated email address and do not require physical shipping. Please verify the recipient’s email address before completing your purchase. Physical gift cards are available for purchase exclusively at our Denver studio.

Returns & Exchanges

For information about merchandise exchanges, store credit, final sale items, and craftsmanship concerns, please review our Returns & Exchanges Policy.